WatchHouse: Stamp card loyalty scheme case study

WatchHouse sets out to challenge the status quo in specialty coffee. Founded in 2015, WatchHouse now has twelve houses across London. It is WatchHouse’s belief that although there’s a lot of good coffee out there, there are few specialty cafés that also provide great customer service in incredible environments. WatchHouse aim to break the mould […]

How online ordering boosts revenue and lowers costs

The hospitality industry began to digitise before the COVID-19 pandemic, but global lockdowns accelerated the process. Suddenly, years of digital innovation happened in a few short months. Hospitality businesses that embraced digitisation now benefit from increased revenue and lower costs. The Restaurant Readiness Index 2022 found restaurants using digital order channels (to a moderate or […]

Customer loyalty can maximise revenue and reduce marketing costs

Launching a customer loyalty scheme provides multiple benefits and can generate repeat business. Industry statistics prove that these schemes maximise revenue and reduce marketing costs quickly, plus boost customer value over a lifetime. How loyalty schemes work Customers are incentivised to repeat purchases to gain loyalty rewards. As a result, customer spending increases and their […]