Enhancing convenience in the UK’s largest food hall

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Registered Users

2025

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Scans per average weekday

2025

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Orders per month

2025

Products used

Integrations

TBC

Client website

Client challenge

Cutlery Works, Sheffield’s renowned food hall, is home to a diverse mix of independent kitchens, offering everything from sushi to street food. With multiple vendors operating under one roof, they needed a streamlined ordering system that would reduce wait times and improve customer experience.

What we did

5Loyalty worked with Cutlery Works to create a frictionless digital ordering solution, making it easier for customers to explore multiple vendors and receive their food efficiently.

  • Multi-Venue Ordering allows guests to order from different kitchens in one transaction, eliminating the need for multiple queues and payments.
  • Click & Collect lets customers place their orders in advance and collect them at their convenience, reducing congestion and keeping service flowing smoothly.
  • Counter Pickup provides a seamless way for vendors to manage incoming orders while allowing customers to grab their meals as soon as they’re ready.

Impact

With 5Loyalty, Cutlery Works has transformed the way customers experience food halls. By reducing queue times and simplifying transactions, they’ve increased customer satisfaction and operational efficiency. Now, diners can spend less time waiting and more time enjoying Sheffield’s best independent food under one roof.

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