Reduce the time spent taking orders at the counter, manage customer flow better and reduce bottlenecks.
The customer will be informed by email to the address that the customer has either registered with or confirmed with on guest check out. The email is not a ‘marketing’ email, it is informing the customer that their order is complete. Customers are also warned at the time of ordering that they will need to monitor their emails closely.
For an extra fee customers can be sent an SMS, informing them that their order is ready to pick up.
The email template is fixed, it includes all of the necessary information that is required.
Just like all our ordering modules, loyalty can be both accrued and redeemed on Counter Pickup.
Yes, the ‘order status’ page shows the operational staff all of the live orders, the order time and the status.
Counter Pickup relies upon the customer being told the status of their order
Counter Pickup can be disabled at any time by the operational staff. *Charges apply.
