Enhancing customer experience

TBC

Registered Users

2025

TBC

Scans per average weekday

2025

TBC

Orders per month

2025

Products used

Integrations

TBC

Client website

Client challenge

Federal Cafe, known for its laid-back atmosphere and high-quality coffee, wanted to improve customer engagement and streamline their operations. They needed a solution that would integrate loyalty, ordering, and payments seamlessly into their service.

What we did

Using 5Loyalty, Federal Cafe introduced:

  • Loyalty Points, rewarding customers for their visits and purchases, creating a sense of value and encouraging repeat business.
  • Mobile Wallet Integration, allowing customers to store loyalty points and payment methods in one place for quick and easy transactions.
  • Click & Collect, making it easier for customers to pre-order and pick up their favourite meals without waiting in line.
  • Order to Table, enabling customers to order directly from their phones, reducing wait times and improving service efficiency.

Impact

Since integrating 5Loyalty, Federal Cafe has seen increased customer retention and a more efficient service model. The loyalty programme has incentivised repeat visits, while Click & Collect and Order to Table features have made the cafe experience quicker and more convenient. With 5Loyalty’s mobile wallet, customers can easily manage their loyalty points and payments, enhancing their overall experience. Federal Cafe continues to deliver exceptional service, with a tech-driven edge.

Learn how you can boost business with 5Loyalty