Reduce time spent taking orders at the counter, stay on top of customer flow, and reduce server staff costs.
Eliminate the need for delivery drivers or extensive table service.
When ordering, customers are alerted to look out for a notification email in their inbox. The email will go to the address the customer used when registering or checking out as a guest. (There’s no issue emailing them to say their order is complete as this is not a marketing message.)
Yes. You can opt to inform customers via SMS instead, for a small additional fee.
No need! The email is a fixed template that delivers all the relevant information, simply and clearly.
Yes, Loyalty Points can be accumulated and redeemed with Counter Pickup, as with any of our order modules.
Yes. Operational staff can see live orders, with their time of order and current status, on your real-time Order Status page.
Counter Pickup is a valuable revenue stream for many outlets, but it does rely on the customer receiving updates on their order status. So a little staff training or tweaking of processes may be in order. The module can also be switched off at busy times (charges apply).
Counter Pickup can be switched off at any time by your operational staff. (Charges apply.)
