Driving loyalty and convenience

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Registered Users

2025

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Scans per average weekday

2025

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Orders per month

2025

Products used

Integrations

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Client website

Client challenge

Randalls, a trusted family-run store, wanted to modernise its customer experience without losing its personal touch. They needed a digital solution to reward loyal shoppers, simplify online ordering, and make payments more seamless—all while keeping customers engaged with the brand.

What we did

By partnering with 5Loyalty, Randalls introduced key features that enhanced convenience and retention:

  • Loyalty Points reward customers for every purchase, encouraging repeat visits and deeper engagement.
  • eGift Vouchers provide a simple way for customers to gift Randalls’ products, driving new and returning business.
  • Click & Collect makes shopping more convenient, allowing customers to order online and pick up in-store at their convenience.
  • Mobile Wallet lets customers store loyalty points, vouchers, and payment methods in one place, making every transaction faster and easier.

Impact

Since launching 5Loyalty, Randalls has strengthened customer relationships, increased direct sales, and streamlined the shopping experience. The platform helps Randalls maintain its local charm while offering the digital convenience today’s customers expect.

Learn how you can boost business with 5Loyalty